Exchange Policy

Under Guns Exchange Information

We, at Under Guns, work day and night to ensure your orders are nothing less than perfect. Still, if there is any error on our end or you are not satisfied with the product size, we offer a 7 business days exchange policy for all.  

What Is Under Guns' 7 Business Days Exchange Policy?

  • In this policy, we offer an exchange on any Under Guns product within 7 business days of purchase. 
  • You can exchange wrong orders, product sizes, or any damaged items storewide.
  • We do not accept change of mind as a valid reason for an exchange. 
  • Our exchange policy does not cover the delivery cost, which is Rs. 190. Customers have to bear this expense. 
  • The team at Under Guns will evaluate your product and initiate your return ONLY IF the product meets our exchange requirements. 
  • The company has the right to cancel your exchange request at any time due to valid reasons.

Note: We DO NOT exchange items purchased during Sale or through discounted Vouchers.

What Items Can I Exchange? 

You can exchange any Under Guns product if: 

  1. It is not the product that you ordered 
  2. There are issues with the size 

Before you place an exchange, make sure the item meets the following requirements: 

  • The product packaging is neat and intact 
  • The product still has the genuine price tags
  • The product is not used, washed, or treated with any chemical 
  • You still have the original receipt that came with the product 
  • You purchased the item less than a week ago 

Note that we do not provide an exchange for men’s underwear due to hygiene reasons. 

Do I Have To Pay For My Exchange? 

We do not offer a free exchange at the moment. The buyer has to bear the charge of delivering the product to our store. No refund will be made for the delivery expense. 

How Can I Exchange My Product? 

To make sure your product reaches safely to us and back to you, follow these steps to place your request for an exchange.

Step 1: Go through our exchange requirements to know if you qualify for an exchange. Contact our customer service representative to be sure of it. 

Step 2: Go to our exchange form and fill out all the required information. Double-check that you fill in all the mandatory fields.

Step 3: Submit your exchange form on help@underguns.com and wait for a response from our support team. 

When Will I Receive My Exchange?

We try our best to cater to our customers as early as possible. However, note that it can take up to 30 days for us to exchange your item. The replacement item you receive will be free from errors and best piece from our collections.

Return/ Refund Policy

  • Kindly note that UNDERGUNS DOES NOT offer any return or refund policy on storewide items. Once your product has been shipped or delivered, you cannot ask for a return or refund.

If you still have any queries regarding the return or exchange of your item, feel free to send your concerns on the form below. Our Customer Service team will get back to you shortly.